Refusionspolitik

Returnering og bytte
in English below

Selvfølgelig!

  • Skriv til mig inden for 7 dage til iben@overgaard.dk.
  • Returtiden kan variere, da alt er håndlavet
  • Hvis du fortryder dit køb, så kan du fortryde indenfor 24 timer

Du skal selv betale porto ved returnering af varer og hvis varen er gået i stykker undervejs, vil du også være ansvarlig for at dække værditabet.

Er der vare som ikke kan refunderes eller byttes?

Ja, jeg kan desværre ikke tage særbestillinger retur eller bytte dem, undtagen hvis de er gået i stykker under forsendelsen. 

Jeg kan desværre ikke refundere gavekort.

Tager jeg sende keramik retur, hvis jeg fortryder mit køb?

Ja, der gør jeg. Send først en mail til mig på iben@ibenovergaard.dk og fortæl hvorfor. Så kan du sende varen retur til min adresse: Sverrigsgade 35, 2300 København S. Pak den omhyggeligt ind igen, på samme måde som den var pakket ind ved modtagelsen.  Når jeg har fået pakken retur, vil jeg refundere beløbet på samme måde som betalingen blev gjort på, indenfor 2-3 arbejdsdage.

NB: Du skal selv betale AL FRAGT både frem og tilbage på returnerede eller uafhentede varer. Er varen på nogen måde defekt, når den kommer retur, vil værditabet blive fratrukket. 

s a refund possible if I am not happy with the pieces?
Yes, it is. Please first send me an email, with a picture of the pieces you have received, and the reason you are not happy with them. You can send the pottery back to me, that is, to the same address it came from. Please pack the item as carefully as possible, in the same way it was packed when you received it. After I receive the pottery, a refund will be issued back to your credit card or original method of payment within 30 business days.


NB:  The buyer is responsible for initial shipping costs AND return shipping costs. If the item is damaged upon return, the buyer is responsible for any loss in value as well.  
 

Bytte

Den bedste måde at bytte en vare på er at returnere det du har købt. Når jeg har refunderet beløbet, kan du bestille en ny vare. 

Returnering

Jeg sender mail når jeg har modtaget og godkendt varen og giver besked om varen er ankommet uskadt. Er alt godt, refunderer jeg beløbet fratrukket fragt på samme måde som du har betalt. 
Husk det kan tage lidt tid for banken at registrere en refundering. 

 

Tyveri og bortkomne pakker

Iben Overgaard Pottery er ikke ansvarlig for bortkomne eller stjålne pakker, når først pakken er afleveret til forsendelse. Modtager du en ødelagt pakke skal du selv klage til fragtfirmaet. 

Du skal gemme al pakkemateriale og varen i forbindelse med en klage.

 

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Returns, exchanges and cancellations

Yes, I’ll gladly accept them! 

  • Contact me within 7 days of delivery at iben@overgaard.dk.
  • Time to ship items back varies, as all products are uniue and handmade
  • Request a cancellation within 24 hours of purchase

The buyer is responsible for return shipping costs. If the item is damaged upon return, the buyer is responsible for any loss in value as well.  


Are there any items that cannot be returned or exchanged?
I cannot accept returns for custom-made or personalized orders, unless they arrive damaged or defective.
Unfortunately, I cannot accept returns on gift cards.


Is a refund possible if I am not happy with the pieces?
Yes, it is. Please first send me an email, with a picture of the pieces you have received, and the reason you are not happy with them. You can send the pottery back to me, that is, to the same address it came from. Please pack the item as carefully as possible, in the same way it was packed when you received it. After I receive the pottery, a refund will be issued back to your credit card or original method of payment within 30 business days.


NB:  The buyer is responsible for initial shipping costs AND return shipping costs. If the item is damaged upon return, the buyer is responsible for any loss in value as well.  
 
Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Loss, Theft, Damages
Iben Overgaard Pottery is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping company. If you received your order damaged, please contact the shipping company to file a claim.

Please save all packaging materials and damaged goods before filing a claim.